Customer Service - Warranty

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Customer Service - Warranty - Engraving

The Leatherman Store is staffed with a full Customer Service team. Our long term partnership with the Leatherman’s allows us a unique relationship with the Leatherman Company. We work directly with the Leatherman sales team and have spent time in the actual Leatherman factory in Portland, OR.
The LeathermanStore.com is a division of the Tyler Tool Company of webstores.

You can utilize the Live Help feature on our website during normal business hours (Monday thru Friday 8:00am-4:30pm CST) or leave a message using the Live Help when our representatives are offline. Take advantage of our experience and knowledge of all the Leatherman tools.
If you want to talk to a live person call us at 1-800-222-8404

Click here to go to our Shipping Information Page

Warranty
We are an Authorized dealer of Leatherman products. All of our Leatherman products are backed by the Leatherman Company’s 25 year warranty. If you have questions regarding the warranty you can go to the Leatherman.com website. (http://www.leatherman.com/customer-support/warranty.aspx)
If you still have questions or need customer support you can contact us and we will help you!
We do not sell parts as this may affect your warranty on your Leatherman products.

Engraving
We are now offering fast and economical engraving services! Call or email us today to get a quick quote on all your Leatherman engraving needs! 1-800-222-8404 or click the Live Person Customer Service icon on the left.

Leatherman Warranty Options
You may decide to TRADE IN your old Leatherman and get a great discount on the NEW model!
Click here to download our Leatherman Trade-In Form and Information!

Frequently Asked Questions

Is my online transaction safe?
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. We will cover the entire liability for you, up to the full $50.00 if your bank does hold you liable for any of this $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. This means all of your personal information, including your credit card number, name and address, cannot be read by anyone except as provided in our Privacy Policy.

Can I have my order shipped to an address that's not my billing address?
Yes, but if you'd like to ship to an address that's not your billing address (the address to which your monthly credit card statement is sent), please use the toll-free number on the back of your card to contact your credit card company and create an "Alternate Shipping Address". By doing this you are simply creating a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may considerably delay the processing of your order.

Is my order approved automatically when I submit my order and get an order confirmation?
All orders are subject to final approval by our Customer Service Department. We may contact you regarding adjustments to your order, including but not limited to tax and shipping, which you will be informed of prior to billing. We do not bill your credit card until we ship your items.

Can I place an order with an international credit card? Can I ship my products internationally?
You can use an international credit card but you will need to fax a copy (front and back) of your card to us at our secure faxline (601-608-7967). We may also request a copy of a picture identification (government issued). The customer is responsible for all customs, duties, and taxes of destination country on all international orders. When delivered, the delivery person may require an additional payment or you may be billed. This is amount due is the duties and/or customs brokerage fee...this is NOT a shipping charge. Please check your local rules and regulations prior to ordering for the amount of these changes.

Due to manufacturers restrictions a limited number of product may not be available for international shipping. A customer service representative may contact you in regards to certain manufacturers restrictions on product.